Refund policy
Return and Refund Policy
Last updated: April 2026
Made-to-Measure Products
All Millbrook Doors products are manufactured to your exact specifications. Because every door is cut to your specified height and width, made-to-measure doors cannot be returned or exchanged unless they are faulty or damaged. Please ensure your measurements are correct before placing your order.
If you are unsure about your measurements, email us at info@millbrookdoors.co.uk before ordering — we are happy to help.
Faulty or Damaged Goods
If your order arrives faulty or damaged in transit, we will replace or refund the affected items at no cost to you. To make a claim:
- Report damage within 48 hours of delivery
- Email Info@millbrookdoors.co.uk with your order number and clear photos of the damage
- We will assess and respond within 1 working day
- Replacement doors will be manufactured and dispatched within 10 working days of approval
Order Cancellations
Orders may be cancelled without charge within 24 hours of placement, provided manufacturing has not yet begun. After 24 hours, cancellations cannot be accepted as your doors will already be in production.
To cancel within 24 hours, email Info@millbrookdoors.co.uk with your order number as soon as possible.
How to Contact Us
For all returns, damage claims or order queries, contact us at:
Email: Info@millbrookdoors.co.uk
Response time: Within 1 working day